ai opinion
AI in Queue Management: What's Real and What's a Marketing Slide
Qmatic just launched AI voice agents. Every QMS vendor is adding 'AI-powered' to their feature list. Here's what AI actually does in queue management — and what's just a buzzword.
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digital-signage opinion
The Digital Signage Industry Is Broken. Waiting Rooms Deserve Better.
Digital signage vendors charge enterprise prices for what should be a simple screen showing queue numbers. Here's what's wrong with the industry — and what waiting rooms actually need.
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